✦ Serving the Outer Banks and Beyond
Technology & Business Solutions
For Real Results
From senior-level Business Analyst consulting for organizations to hands-on technology support for individuals who just want to feel more confident — Mindful Customer Solutions delivers 30+ years of expertise directly to you.
30+
YEARS EXPERIENCE
PMP & PBA
CERTIFIED
SENIOR
BUSINESS ANALYST
OUTER BANKS
LOCAL & VIRTUAL
"I believe every person and every organization deserves access to senior-level expertise — delivered with patience, clarity, and a genuine desire to help."
Mary Kendrick
Owner
ABOUT MINDFUL CUSTOMER SOLUTIONS
Senior Expertise. Human Approach
With over 30 years in information technology and federal systems, I've built my career solving complex problems for some of the most demanding organizations in the country — including large-scale FAA regulatory compliance projects involving over 1.3 million documents, cross-functional stakeholder teams, and mission-critical technology initiatives.
Now through Mindful Customer Solutions, I bring that same caliber of expertise to small businesses, nonprofits, and individuals who deserve senior-level thinking without enterprise-level overhead. Whether your organization needs a seasoned Business Analyst to streamline processes and manage requirements, or you simply need patient, clear guidance with the technology in your daily life — I meet you exactly where you are.
No jargon. No judgment. Just results that matter.
30+ Years
Senior
BA
Public Trust
🏢FOR BUSINESSES & NON-PROFITS
Business Consulting Services
Senior Business Analyst expertise available to your organization on demand. No full-time salary. No long-term commitment. Just senior-level thinking applied directly to your most pressing challenges. Engagements are scoped to fit your organization's needs and budget.
🔍
Process Analysis & Optimization
Map your current workflows, identify what's slowing you down, and build smarter processes that save time, reduce cost, and scale with your organization.
✓ Current state process mapping
✓ Gap & root cause analysis
✓ Future state recommendations
✓ Stakeholder interviews & facilitation
✓ Written findings & recommendations
📋
MOST REQUESTED
Business Analysis Consulting
From requirements gathering to stakeholder management, get the senior Business Analyst support your project needs to stay on track and deliver results.
✓ Requirements elicitation,
management, & documentation
✓ Stakeholder management &
communication
✓ User stories & acceptance criteria
✓ JIRA, Confluence & workflow tools
✓ Full project lifecycle support
💼
Project & Technology Strategy
Navigate complex technology decisions with a seasoned guide who has managed mission-critical systems at the federal level.
✓ Technology needs assessment
✓ Vendor & tool evaluation
✓ Project planning & roadmaps
✓ Risk identification & mitigation
✓ Implementation planning & support
ONGOING PARTNERSHIP
Monthly Retainer
For organizations that need consistent, ongoing BA support. A dedicated block of senior-level hours each month — available when you need them, without the overhead of a full-time hire. Ideal for nonprofits, growing small businesses, and project-based organizations.
👩💻 FOR INDIVIDUALS & SMALL TEAMS
Personal Technology Services
Clear, patient, hands-on help with the technology you use every day. No technical background required, no jargon, and no judgment — just practical guidance that helps you feel confident and in control of your devices.
⭐
MOST POPULAR
Tech Confidence Starter
$199 / 3 Sessions
Three focused sessions to build real, lasting confidence with your technology. Most popular for new device owners, retirees, and anyone who wants to feel truly comfortable with their phone, tablet, or computer.
✓ Three 1-hour sessions
✓ Personalized learning plan
✓ In-home, on-site, or virtual
✓ All devices & applications welcome
✓ Email support between sessions
COMMUNITY & TEAM OFFERING
Group Technology Workshops
$30–$40
Structured, low-pressure technology training for community groups, nonprofit staff, small business teams, libraries, and senior centers. Topics include device basics, cybersecurity awareness, productivity tools, video conferencing, and more. Custom topics available on request.
per person
THE PROCESS
How It Works
Whether you're a business or an individual, getting started is simple. No technical knowledge required — that's what I'm here for.
1
2
3
4
Reach Out
Call, text, or email. Tell me what you're dealing with — no need to explain it perfectly.
We Connect
A quick discovery conversation to understand your needs and make sure we're a great fit.
We Work
Together
At your pace, on your terms. In person, virtual, or on-site — whatever works best for you.
Real Results
Clear documentation, confident users, streamlined processes. Outcomes you can actually see.
WHAT PEOPLE SAY
Real People. Real Results
Trusted by senior project managers, technical architects, and clients who demand results.
"
To say she is the best business analyst I've ever worked with is an understatement. She has a work ethic second to none and takes delivery to clients as a personal responsibility. Cannot recommend Mary highly enough!
Louis Klein, PMP
Senior Project Manager | 10 Years Direct Collaboration
"
Customers love her because she understands their needs, asks the right questions, and helps simplify their processes into practical solutions. She communicates clearly and builds strong, trusting relationships.
Miguel Sánchez
ECM & BPM Architect | Full Stack Developer
GET STARTED TODAY
Ready to Work Together?
Whether you need senior business consulting or friendly tech support, reach out today. The first conversation is always free.
Or reach out directly:
Serving Kill Devil Hills, Kitty Hawk, Nags Head, Manteo, and surrounding Outer Banks communities. Virtual and remote engagements available nationwide.